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CodeRED is owned and operated by OnSolve. Since it is not owned or operated by Ward County, we are unable to view the database or residents' private information. To be sure you are signed up to receive CodeRED messages, simply go through the three step enrollment process. If you were already in the system the new information you enter will replace the old information.
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If you have created a password protected account with CodeRED, you will need to login to make any changes. Otherwise, simply go through the CodeRED enrollment process with your current information and any old information will be replaced.
To remove CodeRED weather alerts from your phone, call (800) 566-9780; this is the phone number that the weather alerts come from. A menu of options will play, one of which is to remove the weather alerts from your phone line. You must call this number from the phone that receives the alerts. If you would like to remove the weather alerts from multiple phone lines, you must go through the process on each phone that receives the alerts.
The CodeRED system is primarily used in two ways: to send emergency alerts, & to send weather alerts.
No. Once you have signed up for CodeRED, your information will stay in the database and you do not need to enroll again.
CodeRED always uses the same phone numbers and e-mail address to issue alerts. We suggest saving these phone numbers as contacts in your phone.
If you receive weather alerts from a phone number or e-mail address not listed above it is NOT from the CodeRED system.
You can always listen to the most recent CodeRED message that was sent to your phone by calling back the number that called you:
No. The CodeRED system only allows a phone number to be entered in the system one time. If you enter your phone number multiple times, it will recognize that it is already in the system and replace the old entry with a new one.
You can sign as many phone numbers up for the CodeRED system as you would like. Go through the three-step enrollment process as many times as necessary to add every phone line you would like to receive the alerts. Keep in mind that every time an alert goes out for your address every single phone line you have signed up will ring.
You may only link a single address to a phone number. The system uses your address to determine whether or not you fall under an alert, only one address may be used per phone line.